Orders and returns

In order to provide the best online shopping experience possible for our loyal customers, we believe that our customers’ satisfaction is our priority. So if you are unhappy with your purchase for whatever reason, you can return it without a hassle.

All returns must meet our criteria, so please read our full Return Policy carefully.

Returning an Item:

Please contact Customer Service as soon as you decide to return an item. A Customer Representative will promptly email you a return label and will specify whether Smartoners will cover the cost of shipping or not. You can then return the product but it must include a copy of the original invoice.

Returns must be made within the time limit specified in our Return Policy.

Returned products must be in brand new condition and have all original manufacturers packaging, materials, and accessories.

Securely package the product you wish to return within an outer box. Do not write or place shipping labels or stickers on the manufacturer's packaging.

All returns must meet our guidelines, so please review our full Return Policy carefully.

Return Policy

For the first 30 days after your purchase your product you may return merchandise for a full money back refund, excluding any shipping charges. Simply contact Customer Service to process your return.

Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.

Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.

Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice.

Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.

If the customer wishes to return an item because the item has arrived defective or damaged, Smartoners will cover the freight fee of the returned item. If a customer wishes to return an item for any other reason, the customer is responsible for the freight fee. The return shipping cost (the cost to send an item back to us) is not refundable.

Please allow up to eight business days after we receive the package for your return/exchange/refund to be processed. An e-mail confirmation will be sent to you once the return is processed.