Ink & Toner Questions
Why does my order show that it was cancelled?
Occasionally, orders are cancelled within our system. If your order is canceled
for any reason, you will receive an email notifying you of the cancellation. Some
of the reasons for cancellation include:
- Item is not available or out of stock
- Difficulty in processing your payment information
- Cannot ship to address provided
- Duplicate order was placed
- Cancelled due to customer request, prior to shipping
- Unable to verify an order
In most cases, we will make an attempt to contact you before canceling your order.
How can I track my order?
If you'd like to see the status of your order, please Click
Here.
Why haven't I received my order yet?
Most packages are received within 2 - 5 business days after the order is placed.
You can track your order anytime online by clicking
Here.
If you have waited more than 7 days for your order to arrive, please contact our
customer service department at 855-439-4455 and ask them to track the order for
you.
What if my package is lost?
If you have not received your order within 5 business days from the day your order
was shipped, please contact our customer service center.
We will contact the carrier to process a claim and once the claim is completed,
we can reship or refund your order.
What can I do if I ordered the wrong cartridges?
If you realize immediately that your order is incorrect, please call our customer
service center at 855-439-4455.
If the product hasn't already shipped, we will help you cancel the original order
and place a new one. If your order has shipped, or you receive your order and realize
it is the wrong product, please contact our customer service center to make arrangements
to return the order back to us for a full refund. Please remember that no returns
will be accepted after 30 days.
How do I receive a return authorization (RA)?
In order to receive an RA, please contact our customer service center at 855-439-4455.
One of our representatives will be happy to initiate the process for you. Returning
your product without at first obtaining an RA from us may cause a delay in processing
your return and issuing any refunds. For our full return policy please click
Here.